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As Phil Birchenall sits at his kitchen table, the rain drizzles down the window behind, turning the winsome cottages and well kept greenery into a chilly impromptu impressionist painting. It doesn’t seem to matter to Phil, because when he starts talking about his 12-year-old daughter, Daisy, it’s nothing but warmth.

“She’s a brilliant kid. She’s funny. She’s sharp. She loves baking and absolutely idolizes animals. Our dog, Izzy, is her absolute baby and they are inseparable. It’s really really cute.”

The sparkle in his eyes as he speaks makes it obvious just how much he cares about his daughter. So when he got a letter from Daisy’s teacher after school, he jumped on the problem with verve.